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Refund policy

Refund Policy for Renewals (Hosting)  :- All Renewals of web hosting contracts will be refunded if IIWHosting is notified within the first 10 days following the renewal date. No refunds will be granted for notifications received after this date. Additional products such disk space, POP accounts, e-mail forwarding, and autoresponders are refundable if, within the first 10 days following account renewal, either of the following conditions exists:

1.The hosting account is cancelled.

2.You cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account. It is important for users to contact IIWHosting at least 5 to 10 days before the renewal date to request non-renewal, cancellation, make any contract length changes, and upgrades/downgrades, etc. This will avoid double work for the renewal billing department and less confusion for you. Please note that contract length changes cannot be processed after the renewal date has passed.

If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

No refund is possible in case the account is cancelled by due to voilation of Acceptable User Policies and laws of the land.

Payment  :- All charges are shown in US dollars. Payments must be made in US dollars and drawn from a US financial institution. Exchange rates vary and are determined by the issuing financial institution. We accept payment via Visa, MasterCard, Discover, American Express, PayPal, check or money order. When choosing a credit card as the primary method of payment, the customer gives consent to A2 Hosting to charge the indicated card on the due date of any invoices on the account. It is the customer's responsibility to keep all credit card and contact information current.

Invoices are due on the package renewal date. Accounts that have any invoices that are more than 14 days overdue will be suspended unless prior arrangements have been made. Accounts that have invoices over two months overdue will be subject to termination. All data in these accounts will be removed from our servers and will be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled. Accounts will be allowed to expire if invoices aren't paid for the domain renewals.

In the event that the customer fails to pay for services given, A2 Hosting may assign unpaid late balances to a collection agency for appropriate action. The customer agrees to reimburse A2 Hosting for all expenses incurred to recover sums due, including attorneys' fees and other legal expenses if legal action is necessary to collect payment on balances due. Returned checks will incur a $25.00 fee per instance.

The following ccTLDs have different refund timeframes  :-

.net, .com, .net, .org,.in — 15 days

.me — two days

.mx, — 45 days,, — four days

Payment and Renewal :-

Hosting Accounts  :- All new hosting accounts are customized for your needs and came with a pre-installed software ready to use. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we issue a refund from the date of termination until the end of the current service period if you cancel the account within the 30 days by written notice. This refund policy does not cover overlimit billing of resources like traffic, disk space, RAM or additional used databases.

Domain Names  :- All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

Domain Name Renewals  :- Domain Name renewals are billed automatically on the schedule agreed to in the contract or renewed by payment by the customer. If you want to cancel a domain name your should either not renew it or you create a cancellation request in the appropriate Domain Administration area before the current expiration date of the domain name.

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